Cookie Policy
Union Station Los Angeles (“we,” “us,” or “our”) is committed to safeguarding your privacy and providing transparency about how we use cookies and similar technologies on our website, unionstationla.com. This Cookie Policy outlines the types of cookies we use, their purposes, your rights under various privacy laws (including GDPR, CCPA, and CPRA), and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that are placed on your device (e.g., computer, tablet, or smartphone) when you visit a website. These files enable the website to remember your actions and preferences over time, enhancing your experience and making the website more efficient.
Cookies can be set by us (first-party cookies) or by third-party providers (third-party cookies). Cookies are used to enable website functionality, gather analytics, improve performance, and personalize user experience.
Why We Use Cookies
We use cookies for several reasons, including:
- Ensuring essential website functionality (necessary cookies)
- Analyzing site performance and user behavior (performance cookies)
- Personalizing your experience on the website (functional cookies)
- Improving site design and collecting feedback (cookies from Google Analytics 4 (GA-4) and HotJar)
We do not use cookies for comment submissions, file uploads, or paid services, and registration is not required to browse our site.
Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to work properly and cannot be disabled. They are required to provide core functionality, such as session management and security.
| Cookie Name | Provider | Purpose | Duration | Data Collected |
|---|---|---|---|---|
session_id | unionstationla.com | Manages user sessions | Session | Session ID |
Analytical and Performance Cookies
These cookies help us understand how visitors interact with our site, allowing us to improve user experience. We use Google Analytics 4 (GA-4) and HotJar for this purpose.
| Cookie Name | Provider | Purpose | Duration | Data Collected |
|---|---|---|---|---|
| _ga | Google Analytics 4 | Tracks website traffic and user behavior | 2 years | Anonymized usage data (e.g., pages visited, time spent on site) |
_gid | Google Analytics 4 | Differentiates users for analytics | 24 hours | Anonymized usage data |
hjIncludedInSample | HotJar | Tracks visitors for session recording and heatmaps | 1 year | User behavior data (e.g., clicks, mouse movements) |
Functional Cookies
These cookies enable us to remember your preferences, such as language settings, to enhance your experience on our site.
| Cookie Name | Provider | Purpose | Duration | Data Collected |
|---|---|---|---|---|
language_pref | unionstationla.com | Remembers your language preferences | 1 year | Preferred language setting |
Targeting and Advertising Cookies
We do not use cookies for targeted advertising or paid services.
Data Collection and Use
When you visit or interact with our website, we may collect both personal data and non-personal data:
- IP Address: Automatically collected when you land on the website or browse through its pages.
- Form Submissions: Information provided when you submit forms, such as contact or inquiry forms.
The data collected helps us:
- Improve the functionality and user experience of our website
- Analyze and improve site performance
- Respond to inquiries and requests made via forms
We do not share your data with third parties for advertising or marketing purposes.
Third-Party Providers and Cookies
We use the following third-party services, which may place cookies on your device:
- Google Analytics 4 (GA-4): A service for analyzing website traffic and user behavior. All data collected by GA-4 is anonymized.
- HotJar: Provides session recordings and heatmaps to track user behavior and improve website design.
We do not use third-party services for advertising, social media tracking, or sharing your data with external parties for such purposes.
Privacy Rights
Under the General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights under the GDPR:
- Right to Access: You can request a copy of your personal data.
- Right to Rectification: You can request corrections to any incorrect or incomplete personal data.
- Right to Erasure: You can request that your personal data be deleted under certain circumstances.
- Right to Restrict Processing: You can request to limit how your personal data is processed in specific situations.
- Right to Data Portability: You can request a transfer of your data to another organization in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data, including for marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent to cookies or any other data processing activities at any time by adjusting your preferences or contacting us.
To exercise your GDPR rights, please contact us at [email protected].
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
If you are a resident of California, you have certain rights under the CCPA and CPRA:
- Right to Know: You can request access to the specific personal data we have collected about you in the past 12 months.
- Right to Delete: You can request the deletion of your personal data, subject to certain exceptions.
- Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal data. Note: We do not sell your personal data.
- Right to Correct: Under the CPRA, you can request that we correct any inaccurate personal data we hold about you.
- Right to Limit Use of Sensitive Personal Information: The CPRA gives you the right to request that we limit the use of sensitive personal data.
- Right to Non-Discrimination: You will not be discriminated against for exercising your rights under the CCPA or CPRA.
To exercise your rights under CCPA or CPRA, please contact us at [email protected].
Managing Your Cookie Preferences
You have control over which cookies you accept. When you first visit our website, you will see a cookie consent banner that gives you the following options:
- Accept All Cookies
- Reject All Cookies
- Customize Preferences by category (e.g., performance, functional)
You can also manage your cookie preferences at any time through the Cookie Preferences Center (link to be added).
Managing Cookies via Your Browser
If you prefer to block or delete cookies through your browser, you can do so by following the instructions provided for your browser:
- Google Chrome: Manage cookies
- Mozilla Firefox: Manage cookies
- Safari: Manage cookies
- Microsoft Edge: Manage cookies
Blocking or deleting cookies may affect your experience and some features of our website may no longer function as intended.
Data & Our Policy to Protect Your Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet can be guaranteed as 100% secure.
Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices or comply with new legal requirements. Any updates will be noted in the “Last Updated” section at the top of this page. Please review this policy regularly.
Contact Information
If you have any questions or concerns about this Cookie Policy or our data practices, please contact us:
[email protected]
www.unionstationla.com
Last Updated: September 2, 2025